Help
How can we help?
Short answers to the questions people ask most. If yours is not here, use “Help” in the app or contact us.
Opening an account
What do I need to open an account?
A Bangladeshi mobile number, your NID card, and a phone with a camera. You must be 18 or older. Opening an account is free.
How do I sign up?
Enter your mobile number, type the 6-digit code we send by SMS, choose a 6-digit PIN and accept the terms. Then verify your NID and take a selfie.
Can I have more than one account?
No. One NID can open one personal account, and one phone can hold one account at a time. A business account is separate, in the BDPAY Business app.
The SMS code did not arrive
Wait a minute and ask for a new code; codes last 5 minutes. To protect your number, we send at most 5 codes an hour.
Verification (KYC) and limits
Why do I need to verify my NID?
The law requires us to know who every customer is. Until your NID and selfie are verified, you cannot send or receive money.
What are level 1 and level 2?
Level 1 needs your NID and a selfie. Level 2 also needs your address, occupation and source of funds, and a SIM registered to your own NID. Level 2 has higher limits.
My SIM is in someone else’s name
You can still use BDPAY at level 1 with lower limits. To reach level 2, use a SIM registered to your own NID.
My verification is “being checked”
Sometimes a person at BDPAY needs to look at your details, for example if the photo was unclear. The app tells you when it is done, or what to do again.
PIN and phone
Which PINs are not allowed?
Easy PINs like 123456, 111111 or 121212, and any 6 digits from your phone number. Pick something only you know.
I typed the wrong PIN several times
After 3 wrong tries the app pauses for 5 minutes. After 5, the PIN is locked. Choose “Forgot PIN” to set a new one with an SMS code and a selfie.
I got a new phone
Sign in on the new phone with an SMS code and your PIN. The old phone is signed out, and sending money is paused for 24 hours for your safety.
My phone was lost or stolen
Freeze your account right away: use the link in our SMS, or call the BDPAY hotline. Nobody can move money while the account is frozen.
Sending and paying
Does sending money cost anything?
Sending money to another BDPAY user is free. Fees for other services, such as sending to a bank, will be shown in the app before you confirm.
Where can I pay with BDPAY?
At any shop with a BDPAY or Bangla QR code: scan, check the shop name, enter the amount and confirm with your PIN.
I sent money to the wrong number
Open the payment in the app and choose “Report a problem”. BDPAY will contact the receiver. We cannot take money back without their agreement.
What are “coming soon” services?
Services we are still building. They show “শীঘ্রই আসছে / Coming soon” in the app and switch on in an app update or straight from BDPAY.